Through the customer relationship system, customer information will be updated and stored in the database management system. Thanks to a special data tracking tool, businesses can analyze and form a list of potential and long-term customers to come up with reasonable customer care strategies. In addition, businesses can also handle customers' problems quickly and effectively.
A CRM system not only helps Sales staff manage their daily work well from: customer list, contact person, campaign, target,... The CRM system also helps managers know the daily activities of sales staff, monitor work progress, etc. so that there are timely support plans.
Above all, the CRM system helps businesses store the entire transaction history of the company with customers, helping the company not to lose customers when Sales staff quit.
With the current technology platform, CRM can be used anywhere with internet, which helps Sales staff and managers not to be constrained in any working space.
SOME INTERFACE SCREENS OF CRM
Figure 1: CRM feature
Figure 2: Customer Information
Figure 3: Record & Track work history
